1.This agreement is concluded between “Flower Market Ltd”., reg. No. 40203032640, registered address: Andreja Pormala street 96, Jekabpils (hereinafter referred to as the “Flower Market”) and the Buyer (hereinafter referred to as the Buyer), who makes an order in the “Flower Market” online store located at the Internet address http: //flowersexpress.lv (hereinafter referred to as the Flower Shop).
4.The buyer is entitled to receive the goods and services offered at the “Flower Market” shop after the Buyer has made an advance payment for the relevant service or product.
5.The description and price of each relevant product and service are listed in the product catalog for each item. All prices are shown with value added tax.
6.The buyer is able to pay for a product or service by choosing one of the types of remote payment offered in the Flower Shop.
7.The payment of goods and/or services means the fact of ordering the service and the Buyer’s irrevocable acceptance of the Terms.
After the payment of the order, the Buyer has entered into an agreement with the “Flower Market”, which stipulates mutual obligations and restrictions.
8.The buyer has the right to return the product back to the “Flower Market” Store within 14 days from the date of receipt of the goods, without giving explanations on the reason for the refusal. The returned goods must not be damaged, the packaging and its marking must not be damaged.
9.The use of the right of withdrawal and return of goods shall be in accordance with the following legal acts:
- Consumer Protection Law;
- Regulations of the Cabinet of Ministers of 28 May 2002 No. 207 Provisions on distance contracts.
The return of the goods does not apply to cut flowers, flower bouquets, flower compositions and houseplants. (Cabinet Regulation No. 207, p. 15.3).
10.The “Flower Market” has the right to cancel the order unilaterally and pay a full commission fee to the Buyer if, due to circumstances outside the Flower Market, order execution is not possible. (For example, the ordered item is not available for more than 30 days or the end of the production season)
11.The buyer may refuse from the delivery before the flower bouquet is created by writing an application to the email: firstname.lastname@example.org, “Flower Market” returns the money within 7 working days from the receipt of the application to the buyer’s account.
12.”Flower market Ltd” does not refund to the customer the charge for the shipment and retain it in full, in the following cases:
12.1. if the recipient refuses to accept the shipment (flowers or flower bouquets);
12.2. if the recipient has depart from the city and/or the state and can not be reached at the delivery address indicated by the customer within 24 hours after the delivery time specified by the customer;
12.3. if the recipient is not located at the address indicated by the customer and is not reachable for communication in the e-mail or phone indicated by the customer.
13.If the recipient is not present at the address indicated by the customer and the delivery of the order has to be transferred to another delivery address ,the cost of the order should be paid once again, (except if the delivery address of the order is changed to a location not more than 5 km away from the originally specified order delivery address);
14.If the recipient is not present at the specified time at the address indicated by the customer and the delivery of the order has to be transferred to another delivery time ,the cost of the order should be paid once again,(except if the new delivery time is within 1 hour interval).
15. “Flower Market” informs that the flower bouquet composition may differ from the website because the flowers used in the bouquets are seasonal and the “Flower Market” can not guarantee that flowers on the website will be available at “Flower Market” shop at the time of the flower. bouquet The flower bouquet will be made keeping the style and color range, but if necessary, the flowers will be replaced by the florist’s professional discretion.
The online store “Flower Market” is a publicly available website for the purchase of flowers, gifts and other goods and services on the Internet. Flower shop is available at the web address http://flowersexpress.lv
FLOWER SHOP MANAGEMENT
The site manager and the provider of available services are “Flower Market LTd.”, reg. No. LV40203032640. Terms and conditions of use of the services available on flowersexpress.lv - conditions and restrictions, as well as penalties for non-compliance with these provisions, are binding on all its users, visitors and recipients of services.
Website content is “Flower Market” Intellectual Property; its copying, reproduction and reprinting without the written permission of the “Flower Market” is prohibited.
TERMS OF DELIVERY:
The minimum shipping amount is 25.00 Eur – flowers can be ordered 7 days a week 24 hours a day.
Order processing during shop: P., C. 7-19, O., T., Pk. 9-19, Se 9-17, St. 10-17
If you want to send flowers the same day, then the order must be made and paid on weekdays until 4:00 pm and on weekends until 1:00 pm
The cost of the order should be paid once again in the following cases:
1. If the recipient is not present at the address indicated by the customer and the delivery of the order has to be transferred to another delivery address (except if the delivery address of the order is changed to a location not more than 5 km away from the originally specified order delivery address);
2. If the recipient is not present at the specified time at the address indicated by the customer and the delivery of the order has to be transferred to another delivery time (except if the new delivery time is within 1 hour interval).
When marking a delivery address to a hospital and / or medical institution, please contact the hospital and / or medical institution in person first, if the institution will accept delivery of flowers to patients.
Delivery times are approximate and may vary depending on the situation on the roads, congestion, restrictions on traffic organization, weather, and florists.
If you want to send flowers on February 14th, March 8th or on Mother’s Day, flowers are to be ordered 2-3 days in advance, otherwise flowers can be delivered the next day after event.
Please note that we are unable to guarantee delivery times on February 14th and March 8th, therefore, on these dates, the delivery time is only indicative of the morning, lunch time or evening.
We always supply fresh flowers!
The “Flower Shop” guarantees the processing, storage and non-disclosure of personal data received to third parties in accordance with the requirements specified in the laws and legal acts of the Republic of Latvia.
Visitors and purchasers’ email addresses, phone numbers, mail addresses received at the time of accepting orders will be used exclusively for communication with the customer and recipient of the goods and / or services and for the quality execution of the order.
flowersexpress.lv does not collect connection data with payment systems. Buyers of the online store flowersexpress.lv, entering the electronic bank or electronic payment systems, enter the data on the bank’s website, therefore this information is not available at flowersexpress.lv
DISPUTES AND CLAIMS
All disputes, disagreements and claims are resolved in the course of bilateral negotiations by submitting a written complaint/claim within 24/hours after receipt of the order, which are resolved within 10 (ten) working days from the date of receipt of the complaint/claim. The complaint/claim must be submitted in writing.
If the dispute can not be resolved by negotiation, it shall be resolved in the court of the Republic of Latvia in accordance with the procedures specified in laws and legal acts.
(shown during our working hours):
Riga center 3 Eur
outside Riga center 5 Eur
Jurmala 12 Eur
These are only approximate prices. The exact delivery prices are indicated on the order – by entering the shipping address.
For outsourcing, will be a double charge.
For delivery outside the Riga district, please contact us to clarify the delivery price by phone +371 291 33 777
Possible out-of-office delivery, info by phone +371 291 33 777
Flower delivery time 1-2 h from order picking. (during shop working hours)
The bouquets have only informative meaning, which compositions and color combinations are available for ordering us.
If you want a special bouquet, send a picture to the e-mail email@example.com - we have not yet received an order that we have not been able to fulfill.
In addition to paying by credit card through Nets.eu, we use card payments provided by swipe.lv